baji5 Terms and Conditions

01 General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between the baji5 platform and its users ("Member" or "you"). By accessing the baji5 website or creating an account, you are fully agreeing to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

Key Definitions

• baji5: The online betting and casino platform referred to in these Terms and the entity that operates it.
• Member: Any person registered on baji5 who manages an account.
• Account: The personal profile created for each member through registration.
• Wallet: The currency balance held in a member's account.
• Bonus: Promotional rewards or additional funds provided by baji5.
• Wagering Requirement: The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• Platform: The baji5 website, mobile version, and any related services.

02 Eligibility and Account Registration

To create an account on baji5 and use its services, the following eligibility requirements must be met:

• You must be at least 21 years old. This platform is operated for persons aged 21 and above only.
• You must manage the account in your own name and for your own personal benefit — not on behalf of a third party.
• You must provide accurate, complete, and up-to-date information at the time of registration.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• If you are located in a country or region where online gaming is legally prohibited, use of the platform on your part is entirely forbidden.

Identity Verification (KYC)

baji5 reserves the right to verify a member's identity at any time, particularly before processing a withdrawal. This process may involve requesting a national identity card, passport, or other government-issued documents. If the required documents are not provided within the specified time, the account may be temporarily suspended.

03 Account Management and Security

You are solely responsible for keeping your account password and login details completely confidential. You will be fully accountable for any activity carried out from your account.

• The account may not be transferred, sold, or rented to any third party.
• You must immediately notify our support team of any unauthorized use of your account information or any suspicious activity.
• You are advised to change your login password regularly and to use a strong password.
• If your account details are lost or stolen, contact our 24/7 live chat immediately.

04 Deposit Policy

baji5 accepts deposits via popular mobile wallets and banking methods in Bangladesh. The following rules apply to all deposits:

• The minimum deposit amount across all methods is ৳100.
• Deposited funds must come from your own personal sources only — using another person's account or card is prohibited.
• Any suspicious transaction or indication of money laundering will result in the account being placed under investigation.
• Follow the correct reference number and instructions when making a deposit, otherwise the funds may be delayed.

05 Withdrawal Policy

baji5 strives to make the withdrawal process fast and reliable. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳800.
• The standard withdrawal processing time is 30 minutes to 3 hours.
• Withdrawals may only be made via the same method used for the deposit, unless baji5 directs otherwise.
• All active bonus wagering requirements must be completed before a withdrawal request is made.
• Withdrawals may be delayed or suspended if identity verification has not been completed.
• Withdrawal requests for unusual amounts may be subject to additional verification.

06 Bonuses and Promotional Offers

baji5 provides various bonuses and promotional offers for its members. The following general conditions apply when using these bonuses:

Welcome Bonus

New members are eligible to receive a 200% bonus of up to ৳5,000 on their first deposit. A 15x wagering requirement must be fulfilled before this bonus can be withdrawn.

For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus (total ৳3,000). To withdraw the bonus, you must place bets totalling ৳2,000 × 15 = ৳30,000.

General Bonus Terms

• One bonus cannot be combined with another bonus running at the same time, unless stated otherwise in the promotional terms.
• If fraudulent activity related to bonuses is detected (bonus abuse, hedging, etc.), the bonus will be cancelled and the account suspended.
• The period for completing the wagering requirement will be stated in the specific terms of each bonus.
• baji5 reserves the right to change, suspend, or cancel any bonus offer.
• Each member may not claim any single bonus offer more than once.

07 VIP Program and Cashback

baji5 operates a five-tier VIP program for its loyal members. Weekly cashback benefits are provided at each tier:

Advancement through VIP tiers is determined based on your activity and participation on the platform. VIP members may receive priority support, special promotions, and personalised offers. Cashback amounts are reviewed regularly and baji5 reserves the right to change them as needed.

08 Betting and Gaming Rules

All betting and gaming activity on baji5 is governed by the following general rules:

• Once confirmed, a bet cannot be changed or cancelled.
• If a bet is suspended due to a technical error, baji5 reserves the right to cancel the relevant round or bet and return the original stake.
• In sports betting, if evidence of match-fixing or any unfair advantage is found, the relevant bet will be considered void.
• If a violation of rules is found on the live gaming platform, the relevant winnings may be cancelled.
• Each game has its own applicable rules. You are advised to read the specific rules of a game before starting.

Sports Betting Special Conditions

Event-specific rules apply when betting on cricket (including BPL, T20 World Cup, IPL), football, kabaddi, and other sports events. If a match is cancelled or left unresolved, bets are generally voided and the original stake is returned.

09 Prohibited Activities and Fraud

Any of the following activities are strictly prohibited and immediate action will be taken if detected:

• Creating or managing multiple accounts.
• Registering an account using a false identity or someone else's identity.
• Manipulating the bonus system for gain (bonus abuse).
• Money laundering or transferring funds from illegal sources.
• Using computer programs, bots, or automation software to conduct gaming or betting.
• Attempting to breach the platform's security systems or gain unauthorised access.
• Harassing, defrauding, or attempting to harm other members.
• Filing a chargeback claim against baji5; if proven, the account will be permanently closed.

10 Account Suspension and Closure

baji5 reserves the right to suspend or close an account with or without notice in the following circumstances:

• If a violation of these Terms is detected.
• Failure to complete identity verification or provision of false information.
• Suspicion of money laundering or fraud.
• If the account has been inactive for an extended period.
• Voluntary account closure at the member's own request.

Voluntary Account Closure

If you wish to close your account yourself, please contact our support team via 24/7 live chat or email. Before closing your account, ensure that all active bets have been settled and there are no pending withdrawals.

11 Responsible Gaming

baji5 places the highest priority on the safety and wellbeing of its members. Gaming is a form of entertainment — we are mindful that it should not become an addiction.

• You can set your own limits — daily, weekly, or monthly deposit and betting limits.
• If needed, you can use the temporary break or self-exclusion (self-exclusion) facility.
• If you notice signs of gaming addiction, contact our support team immediately.
• It is the responsibility of adult family members to prevent minors from using the platform.

For detailed information, tools, and support on responsible gaming, visit our Responsible Gaming page.

12 Privacy & Data Protection

baji5 takes the protection of your personal information very seriously. SSL encryption technology is used on our platform to keep all data secure.

• We do not sell your personal information to third parties.
• Information is used solely for the purpose of providing services, verifying identity, and complying with applicable laws.
• Information may be shared with authorities if there is a legal obligation to do so.

For our detailed policy on data collection, use, and protection, please read the Privacy Policy page.

13 Disclaimer & Limitation of Liability

The baji5 platform is provided on an "as is" basis. baji5 will not be liable in the following situations:

• Any loss caused by internet disconnection or device issues.
• Inconvenience caused by unavoidable technical errors or server outages.
• Financial loss resulting from a member's own mistake or negligence.
• Technical errors by third-party game providers.
• Unforeseen events (force majeure) such as natural disasters, war, or government restrictions.

14 Changes to Terms

baji5 reserves the right to partially or fully modify these terms at any time. The following process will be followed when changes are made:

• Members will be notified of significant changes via email or platform notification.
• Continued use of the platform after the updated terms are published will be considered acceptance of the new terms.
• The date of the most recent change will always be noted at the top of this page.
• If you do not agree with the new terms, you may request to close your account.

15 Contact & Dispute Resolution

Our support team is available 24 hours a day, 7 days a week for any questions, complaints, or requests regarding these terms or your account.

• Live Chat: Use the live chat button on the platform to get support in Bengali 24/7.
• Email: [email protected]

Complaint Process

After a complaint is submitted, we first review it and try to resolve it as quickly as possible. Complex matters may take additional time. Please keep your complaint number and have any necessary information and documents ready.